help with troubleshooting

[shootbogey]

SevereBeating was telling me the other day that there are a couple of clan members who consistently have trouble joining games and are perpetually frustrated by it.

I run an ISP and can assist with some of the more difficult issues. We run a support program which allows a one-time remote access session with individual customers and we use this for figuring out complex problems. The program allows a chat and gives you the option to record what we did for later reference.

Give a shout if I can be of assistance on networking issues where you need to "show" the problem to tech support, let me know!

Regards,
Allen (shoot_bogey)

[StrokeyBlofeld]

Nice, thanks for the offer Allen. I know mnbob knows a fair bit about computers, but perhaps you may be able to help him out, he went from having no connection problems to not being able to connect at all, and all this without changing any settings.

[MNBob]

I sent you an email Allen. Thanks for the offer.

[RascalJones]

Are you still having problems Bob? I saw where ES did a "server reboot" to alleviate some "failed to join" issues that they were able to duplicate. The reboot was just this past Monday or Tuesday.

[MNBob]

I believe I now know what my problem is. I just don't know how to fix it yet short of re-installing Windows. While talking with Mediacom tech support tonight with my main computer connecting directly to my cable modem, we discovered that my IP cannot be pinged. That most likely explains why ESO doesn't let me join games. Nobody can ping me so ESO rejects my connection as being bad.

I then re-booted in "Safe Mode with Networking" and he was able to ping my connection without any problem. So I just have to figure out what program or setting is not allowing pings. I have no anti-virus program running and windows firewall was off so those aren't the culprits.

[djdan]

Its good to see you figured out the problem Bob! Already looking forward to the day you get it fixed so we can all have a big clan match to celebrate! lol

[MNBob]

I think I'm back in business! Yesterday was my first real effort to trouble shoot since I originally started having the problem.

Turns out that an option in my Cisco VPN client had been turned on. "Stateful Firewall (Always On)" I must have accidentally turned that on way back in December and never realized what it had done.

http://help.unc.edu/4000

Now to just get my router setup working again which shouldn't be too difficult.

[I__CHAOS__I]

oh man, I had the same issue a few years ago with my previous computer... but atm, I can't remember how it got fixed

[MNBob]

I'm back!

Also had to disable an option on my Linksys router ("Block Anonymous Internet Requests")

[Soccerman771]

Sweet. Now all we need to do is all pitch in and get Neo_Crazen a new computer...

[MNBob]

Here is my write up of the solutions in case others have similar issues.
http://forum.agecommunity.com/forums/thread/671915.aspx

[I__CHAOS__I]

glad you're back!

[StrokeyBlofeld]

Nice one buddy!!! Glad to see you got it sorted!!!

[djdan]

Nice one buddy! Hope to see you on eso for some game soon! Whilst your still rusty hehe!

[Roger_The_Rogue]

Well, I haven't met you yet, but welcome back anyway.