Website down today.

You can talk about anything here

Moderator: Global Moderator

Post Reply
StrokeyBlofeld
Clan Leader
Clan Leader
Posts: 2828
Joined: Mon Nov 12, 2007 3:36 am
Location: Bristol UK
Contact:

Website down today.

Post by StrokeyBlofeld »

Hi all, I would just like to apologise to those of you trying to access this website today. It seems we had an error for many hours meaning that the wibsite was not accessible. This has now been resloved.
I'm not sure what the problem was but it was a server side issue, not client, so the issue was with our host. They were very quick to respond though, and within 5 minutes of reporting the error they had the site up and running again.

Now that's a good service!
User avatar
dragonshinobi
Lieutenant
Lieutenant
Posts: 124
Joined: Fri Aug 08, 2008 10:23 am
Location: The place where ppl are ok if ur *** - SF

Re: Website down today.

Post by dragonshinobi »

nice job strokey!
User avatar
Comadevil
Administrator
Administrator
Posts: 2117
Joined: Tue Nov 20, 2007 4:55 am
AOE3 Nickname: Comadevil

Re: Website down today.

Post by Comadevil »

The database server was down or crashed for sure.
User avatar
36drew
Honorary Officer
Posts: 2713
Joined: Tue Nov 20, 2007 6:22 am

Re: Website down today.

Post by 36drew »

I noticed it was done, but came back up very quick. :)
StrokeyBlofeld
Clan Leader
Clan Leader
Posts: 2828
Joined: Mon Nov 12, 2007 3:36 am
Location: Bristol UK
Contact:

Re: Website down today.

Post by StrokeyBlofeld »

Here was the reply after it was fixed and I asked them what the error was:

'Hello,

Thank you for the update.

I believe that the issue was due to the fact that there was some left over information for your hosting account in our server. We have managed to clear this information and your website is working properly.

If you need further assistance, do not hesitate to contact us again.

Best Regards,
Kiril I.
Support Team'


Great support though, I reported "site down" at 9:12 and they replied at 9:17 saying it was fixed. I questioned the error at 9:26 and they replied with the above at 9:29.

How good is that????
Post Reply